This privacy policy applies to the websites, online shops and online tools published by MDsimulation Ltd., operating under the DentalMaster brand (“DentalMaster”, “we”, “us”) — whatever the tool, edition or version. It explains what personal data we collect, why, how long we keep it, and the rights you have over it. It applies together with our Communications, Privacy & Free Licence Policy, which governs marketing communications and the Free licence in detail.
If you have any questions about this policy or our treatment of the information you provide us, write to privacy@identalmaster.com.
MDsimulation Ltd. is the controller of the personal data described in this policy — with one important exception: for data relating to a clinic's patients, the clinic is the controller and we act only as processor, as explained in section 7.
You are free to explore our websites without providing any personal information. When you create an account, place an order, request a demonstration, try a tool online or contact us, we collect the information you submit: name, email address, clinic or company name, address, phone or WhatsApp number, country, language, and the content of your message.
When you use our websites we collect technical information about your visit: IP address, approximate geographical location, browser type, referral source, length of visit and pages viewed. We use it to operate, secure and improve the websites. Security and troubleshooting logs may be linked to your account where necessary to protect it — for example to investigate a suspicious sign-in.
Payments are processed by third-party, PCI-compliant payment providers. We do not store your full card number. Our providers are not permitted to store, retain or use your payment information except for the sole purpose of processing the specific transaction you authorised. Apart from payment data handled this way, we do not collect sensitive information from you.
We use the information we collect only in compliance with this policy, to:
We never sell your personal information. We do not rent our contact lists. We do not share your information with third parties for their own independent marketing unless you have separately agreed to it.
Our operations are global. Personal data may be transferred to and accessed from countries other than your own. Wherever your data is processed, this policy applies, and we put in place the safeguards required by the law applicable to you.
Our own cookies are used primarily to operate and secure the service: authentication, language choice, security (anti-forgery) and the record of your cookie choice. These are strictly necessary or functional cookies. We do not use our own advertising cookies to track you across unrelated websites, and we do not sell cookie data. Embedded third-party content (video players, chat bubbles, review widgets) is not loaded until you accept it in the banner. If we ever add analytics or advertising cookies, we will ask for your consent first.
The full cookie table — each cookie, why it exists and how long it lasts — is published in the Communications, Privacy & Free Licence Policy, section 8. Every browser also lets you view, block or delete cookies; blocking essential cookies will prevent parts of the service from working.
Our tools are built to hold as little patient information as possible and do not require the clinic to enter the patient's name. For everything relating to a clinic's patients, the clinic is the data controller: it decides what is recorded, what content is sent, to whom, and on what basis, and it is responsible for informing its patients and obtaining any consent required by the law applicable to its practice. We process that data only on the clinic's instructions.
Patient pages set no tracking cookie. Access to a patient's content works through a temporary token contained in the link the clinic sends — never through a name or phone number placed in a URL.
You may ask us to delete your information at any time, as described below.
Depending on where you are established, you have the right to:
To exercise any of these rights, write to privacy@identalmaster.com. We reply within thirty days and will tell you what action we have taken. We may ask you to confirm your identity first.
Use the unsubscribe link at the bottom of any marketing email, or reply STOP to any SMS. Note: you cannot opt out of transactional service messages related to your account or subscription while your account is active.
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure — including hashed password storage, encrypted connections and access controls. No system is perfectly secure; if you have questions about the security of your data, contact privacy@identalmaster.com.
We may update this policy from time to time. The version in force is the one published on this page, with its effective date at the top. Material changes affecting your rights will be notified by email to the address registered on your account.
MDsimulation Ltd. — DentalMaster
Privacy and data requests: privacy@identalmaster.com
Customers and support: online@identalmaster.com
Partners and companies: info@identalmaster.com
Web: dentalmaster.com